Refunds and cancellations

Last updated: 21 August 2026

This policy applies to educational programs and private sessions offered by Workspace Brook Academy at 186 Suriyadej Bamrung Rd., Muang Roiet, Roiet, Roi Et, 45000, Thailand. It does not cover products, shipping, or digital subscriptions—we do not sell those models on this site.

Eligibility

Refunds apply only to fees you have paid for a confirmed program or private risk review. Website form submissions alone create no charge and need no refund.

Timeframe

Request a full refund at least seven (7) days before the confirmed session start. Requests received fewer than seven days before the start may receive a partial refund of up to fifty percent (50%) if we can reassign the seat, or a credit toward a later date.

Full and partial refunds

Full refunds are available when we cancel a session, when you cancel within the seven-day window, or when a documented medical or travel emergency prevents attendance and you notify us before the session begins. Partial refunds may apply for late cancellations as described above.

Non-refundable items

Deposits marked non-refundable on your invoice remain non-refundable once paid, except when we cancel the session. Printed materials already prepared for a private session after preparation has begun are non-refundable for that portion of the fee.

Work already started

If a multi-part clinic has begun and you withdraw, fees for completed meetings are retained; unused remaining meetings may be credited or partially refunded at our discretion.

Purchased materials

Workshop cards and process sheets included in tuition are not sold separately. If optional printed packs were invoiced and already produced, that line item is non-refundable after production starts.

Cancellation and rescheduling

You may reschedule once without fee when notice is given at least seven days ahead and an alternative seat exists. Later reschedules may incur an administrative fee stated on your invoice. We may reschedule for instructor illness or venue issues and will offer a new date or a full refund.

Deposits and no-shows

A deposit may be required to hold a studio seat. No-shows without prior notice forfeit the deposit and any remaining session fee already paid for that date.

Refund process and timing

Email enrol@workspace-brook.click or call 66 0-4351-1231 with your name, program, and payment reference. Approved refunds are returned by the original payment method within fourteen (14) business days after approval.

Exceptions

Mandatory consumer protections under Thai law apply where they grant rights beyond this policy. Educational outcomes and trading results are never grounds for a refund.